Accountancy
109
Agriculture, Fishing
2
Finance, Insurance
89
Call Centres
1
Catering & Hospitality
108
Construction, Property
111
Customer services
61
Defence/Armed Forces
78
Education
2
Electronics
83
Engineering, Manufacturing 126
Graduate, Trainees
62
Healthcare & Nursing
84
Human resources
62
IT & Internet
394
Legal
71
Management consultancy 58
Marketing, Advertising, PR 76
Media, Creative
8
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
96
Retail, Wholesale
63
Restaurant & Food Service 8
Sales
107
Science
18
Secretarial, Administration 31
Security
0
Senior appointments
6
Telecommunications
2
Transport, Logistics
5
Travel, Leisure, Tourism
16
Other
65
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 226 |
| Post:Online Customer Services Advisors
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Kingston
|
| The announcement text: |
POSITIONS AVAILABLE FOR AN IMMEDIATE START
Seatwave is the leading secondary ticket marketplace in Europe and of the fastest growing Internet startups in the UK. Seatwave offers high-performance individuals a self-directed, results-driven culture committed to providing a rewarding experience for those who create value.
We urgently require full time Customer Service Assistants to work within the European team handling all inbound queries via telephone and email and to assist in the despatch and fulfilment of all inbound sales
You will be dealing with with a wide range of customers buying tickets for Sport, Theatre and Concerts across the UK and Europe
Working Hours are 35 hours per week. Monday - Friday on a rotating shift pattern between 9.00am and 8.00pm in 7 hour shifts each day.
Key Job Accountabilities
Handling inbound telephone calls and email communication
Handling*resolving customer complaints and general queries
Liaising with ticket brokers*ticket sellers to source tickets and provide ongoing support
Processing all inbound ticket sales, ensuring seller packs are distributed in line with department targets
Processing international ticket orders
Assisting with distribution of post and despatches via Post Office and daily Royal Mail collection
Lunch cover on reception (on a rota basis)
The Candidate(s)
Self motivated individual(s) with excellent telephone skills, who have a flexible attitude, portray drive and enthusiasm with the determination to succeed and who work well within a team environment
Skills Required
- At least 1 -2 years previous experience in a Customer Services background.
- Experience of working within tight deadlines and working towards targets
- A good eye for detail and good problem solving skills
- Working knowledge of the Entertainment and Leisure Industry
- Strong keyboard skills and proficiency in Windows based applications including Microsoft Office, Excel and Outlook
Desirable skills but not essential
- Previous experience in the ticketing industry or entertainment background
PLEASE FORWARD YOUR CV WITH A COVERING LETTER EXPLAINING WHY YOU THINK YOU ARE SUITABLE FOR THE ROLE.
|
| Contact information |
| Employer: |
|
| Email: |
1030@coventrycareer.informnow.com
|
| Phone: |
02071015131
|
|
| |
Publication date: 2009-04-13 14:37:36
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| |
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